Job Summary
As a Verification Officer, you will be responsible for processing driving license applications and ensuring high standards of customer service are achieved.
Key Responsibilities:
* Process applications within a defined timeframe, adhering to Identity Validation, Document Validation, and NDLSFO Business Rules.
* Ensure the utmost due diligence is applied to all documents and image/signature captures uploaded to the NDLS Front Office Solution.
* Utilize Front Office Solution and Dual Screen Technology in compliance with company policies.
* Complete on-site and virtual training as required and ensure timely completion of all training courses.
* Ensure full compliance with the Company's Code of Integrity & Professional Conduct and SGS Equality & Diversity policy.
* Report any serious discrepancies or security breaches immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
Requirements:
* Leaving Certificate and/or FETAC 5 skills certificate or greater.
Working Conditions:
* Flexibility to travel to cover in NDLS Centres other than your base location.
* Commitment to working Saturdays as part of a fair roster rotation.
Additional Information:
This job description is not exhaustive and may be subject to change. The successful candidate must be able to adapt to new situations and requirements.