Supply Chain Customer Service Associate required for a leading Biotech facility in Co. Cork reporting to the Senior Manager Supply Chain. Initially a 12 month contract.
Responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners and External Manufacturing organisations such as DPEM, EMSJ, API EM based in Europe and Asia.
Key Objectives/Deliverables:
Customer/Supplier Relationship
* Build and maintain relationship with customers and suppliers, whether internal or external
* Liaise with local Affiliates, External Manufacturing Organisations, contract manufacturing sites, Internal manufacturing sites and internal Supply Chain contacts
* Manage correspondence with customers/suppliers
* Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing
Order management and logistics
* Receive orders and ensure timely order processing and fulfilment
* Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements
* Ensure timely invoicing to customers
* Ensure working procedures for customers are in place and up-to-date
* Maintain proper order files with defined relevant information
* Maintain customer contracts
* Has ownership of LOPs and can have ownership of MRDs, and/or supply agreements
* Performs regular inventory reconciliations
* Manage shopping carts and service POs
Replenishment
* Maintain the sales forecasting process and manage replenishment alerts in APO
* Follow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites
* Communicate and provide support under supply interruption (returns, recalls, allocation)
Internal Control & Reporting
* Comply with internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and procedures
* Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers
Credit Management
* Ensure that shipments are made under approved terms and credit limits
Other
* Identifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset management
* Develop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholders
* Assistance on other projects as required
Qualifications:
* A third level degree qualification
* Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage
Basic Requirements:
* At least 5 years relevant experience.
* SAP experience – distinct advantage.
* Supply Chain, Customer Service, Logistics, Compliance or Operational experience
* Fluent in English language. Foreign languages may be an advantage.
* Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel
* Able to work within a team and also work independently
Additional Preferences:
* Pharma contract manufacturing and/or toll manufacturing experience
* Background in GMP/GDP compliance environment will be an advantage.
* Experience in a multi-national environment will be an advantage.
* Excellent planning and project management skills
* Strong analytical and problem solving skills
* Strong interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands.
Skills:
Supply Chain, Procurement, SAP, Biopharmaceutical
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