A Data Center Engineering Operations Chief Engineer is needed for AWS Infrastructure Services. We own and operate all AWS global infrastructure, including data centers and servers. This role supports the design, planning, delivery, and operation of our facilities.
Key Responsibilities:
1. Oversee day-to-day operations and maintenance of mechanical and electrical equipment in data centers
2. Operate independently with limited direct management
3. Assist in the design and build out of new facilities
4. Act as an escalation point for all facilities-related issues within the data center region
5. Perform root cause analysis of equipment failures
6. Troubleshoot and report facility and data server-level events within internal SLA
7. Create and deploy new standard practices for Engineering Operations Technicians and vendor support teams
8. Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts for the same
9. Ensure all safety procedures are adhered to by vendor and Amazon staff
10. Utilize internal Change Management Systems to manage building workflows
11. Perform MV/LV Isolation to facilitate MV maintenance
12. Provide metric availability reporting on a weekly basis
Competencies:
* Ability to solve problems at their root, stepping back to understand the broader context
* Aptitude for troubleshooting and problem solving
* Ability to maintain SLAs through the implementation of proactive issue detection and immediate response
* Proven experience of reading SLDs and control schematics
* Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system
* Shows good judgment and instincts in decision making
* Ability to prioritize in a complex, fast-paced environment
* Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base
Requirements:
* Bachelor's degree in Electrical/Mechanical Engineering or equivalent qualification
* Strong working knowledge and experience of Data Center infrastructure (in-depth knowledge of UPS, backup generator systems, and generic mechanical-room infrastructure)
* Full EU driving license and advanced level of English