At JMK Group, we pride ourselves on being a privately owned company that puts people at the heart of everything we do.
With a rapidly growing portfolio of hotels, including operational properties, new builds, and developments under construction, we are at an exciting phase of exponential growth.
Located in the heart of Dublin City Centre, our hotel offers 253 ultra-modern bedrooms, an all-day dining lobby, and our signature Guud Day coffee shop.
Our mission is to deliver exceptional guest experiences, and our dedicated team drives this success every day.
The Role:
We have an exciting opportunity for a motivated and dynamic Duty Manager to join our team.
This role focuses on Front Office operations and F&B Breakfast services, supporting Heads of Departments in managing all aspects of the hotel.
You will work closely with the Front Office Manager and Hotel Manager to ensure smooth day-to-day operations, exceptional guest experiences, and adherence to brand standards.
Key Responsibilities:
Lead and oversee Front Office and F&B Breakfast teams, ensuring consistent delivery of exceptional guest service.
Train team members on operational SOPs and maintain high standards of performance.
Address guest queries and resolve issues promptly to ensure guest satisfaction.
Proactively plan for service, ensuring all departments are prepared based on business needs.
Monitor and ensure full compliance with HACCP and other operational standards.
Maximize sales and profitability by encouraging up-selling, implementing incentives, and promoting services.
Maintain strong control over cash handling, credit policies, and stock management.
Liaise with all hotel departments to deliver seamless and memorable guest experiences.
Handle multiple tasks effectively and provide support in various operational areas as needed.
Keep the team updated on hotel and brand promotions, special activities, and local events.
Ideal Candidate Profile:
A minimum of 1 year of management or supervisory experience in a similar role, ideally within a branded property.
Strong knowledge of Front Office and F&B breakfast operations.
Hands-on, proactive approach with excellent problem-solving abilities.
Excellent communication and interpersonal skills with fluency in English.
A working knowledge of PMS and PEP systems such as Opera, OnQ, Micros, or similar.
Exceptional attention to detail and presentation standards.
Flexibility to work shifts across mornings, evenings, weekends, and holidays.
Skills:
Hotel Operations Customer Service problem solver Benefits: Competitive salary and opportunities for career Discounted hotel room rates at over 6,000 Hilton Cycle to Work Scheme