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Care Co-ordinator - Kiltimagh County Mayo, Mayo
Client:
Connected Health
Location:
Mayo, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
470464b9afed
Job Views:
4
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
About the Role
It is the responsibility of the Coordinator to assist and work closely with the designated Client Care Manager to monitor and build on an area within the company. The Coordinator will support the Client Care Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company's Quality Assurance Policy.
To assist the Client Care Manager in liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service. Liaise with Care Assistants on daily queries.
Working Hours: Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm
What we offer:
* Competitive annual salary
* A lucrative refer a friend scheme - €200 per referral
* Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
* Upload carer rosters and client templates - week 1 / week 2
* Have complete oversight and accountability of rotas.
* Monitor client care calls including missed and late calls.
* Analyze opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
* Work closely with the Client Care Manager in your area.
* Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carers.
* Building effective working relationships with all internal business support functions, including CCM, recruitment, compliance.
* Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximize the business.
* Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis.
* Prepare weekly reports for management to outline efficiency and quality.
* Prepare daily (referrals), monthly, quarterly and annual reports.
* Demonstrate efficiency and quality of runs and staff capacity.
* Complete on call log each day of concerns or issues and pass onto relevant on call personnel.
* Prepare contingency plans, effective management of risk.
* Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly.
* Answering incoming calls in a friendly, professional and knowledgeable manner.
* Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business.
* Effective leadership and management in growing business hours.
* Geographical knowledge of North West Region.
* Efficient use of IT systems.
* High level of customer service to calmly deescalate complaints and concerns.
* Successful relationship building and representing a business externally.
* A sense of commercial acumen and ambition.
* Energy and resilience.
* Strong organizational, communication and negotiation skills.
* Have an open approach to problem solving.
* Experience of the health or social care sector.
* QQI Level 5 in Healthcare.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilized to the full. Connected Health welcomes applications for all job roles from members of all communities.
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