Senior Business Analyst, Customer Solutions - GalwayApply locations Galway, Ireland time type Full time posted on Posted 2 Days Ago job requisition id 2105996Job Description:Senior Business Analyst, Customer SolutionsAre you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions?As a Senior Business Analyst in Customer Solutions Chapter, you will work closely with a team of cross-functional and dedicated squad members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery, and positive relationship building. You must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team!HYBRID MODEL - 5 consecutive days a month on the Galway SiteThe Expertise and Skills You BringIdentify and document business requirements, current and future states, and provide constructive feedback for future process improvements.Experience with workflow design, data analysis, data visualization, and impact analysis.Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Miro or similar Agile backlog management tools (training is available).Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables.Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews, and Retrospectives.Perform end-to-end Business Acceptance Testing and ensure the traceability of test cases.Take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner.Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts and Business Partners.An understanding of middle-tier architecture and APIs is desirable.Proven leadership by mentoring peers and showcasing critical thinking by managing conflicts within teams.5-7 years of transferable experience.Bachelor’s degree preferred.The TeamWI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. WI's mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.
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