Cloghran Location Manager
Europcar Mobility Group Ireland is excited to announce the position of Cloghran Location Manager - Corporate and Van Rentals.
About the Role
You will have a hands-on approach and be committed to the success of the business by maintaining productivity, enabling achievement of targets, and enhancing the overall customer journey by building strong relationships to drive the business forward.
Key Responsibilities:
* Plan day/week/month ahead, considering reservation trends and identifying peaks and troughs in fleet requirements for Corporate & Van business.
* Manage a team to successfully meet all delivery/collection requirements for all professional accounts and vehicle replacement business.
* Manage all van business both professional and retail for Dublin Airport and look at ways to drive the business forward.
* Direct all operational aspects of the location, including operations, customer service, human resources, administration, and sales, to support reaching profitability goals and managing costs.
* Communicate effectively with other branches and senior managers, sharing information on effective practices, business opportunities, and needs.
* Oversee on-site valeting, meeting agreed auditing standards and monthly reporting, including damage recovery, car cleanliness, Fuel accounting.
* Review security of vehicles daily, ensuring best practices are adhered to.
* Maintain all compound equipment/facility in good working order according to H&S requirements.
* Monitor damage and repairs to agreed targets (goal of 2% of rentable vehicles O/S and all non-critical vehicles on the road within 24 hours).
* Maintain all CVRT for commercial vans up to date for both rental and available vehicles from the location.
* Ensure the site is laid out to allow our fleet to flow but seeks improvements to reduce costs in moving activities.
* Manage Customer Service at Branch to very specific agreed targets.
* A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
Reporting and Management Information:
* Measure daily activity on delivery and collection to ensure best service and be proactive with any areas for improvement.
* Measure and report back on car and van quality cleaning, ensuring standards are met and continuously monitored.
* Weekly/monthly reports on activity and professional revenue are captured.
* Evaluate regularly the effectiveness of the branch operation, ensuring policies are being observed and goals are being attained.
* Ensure company risk is limited by following all processes with regards to insurance transfers and extensions.
* Be responsible for Budgeting of the location and keeping to agreed targets.
Team Development:
* Ensure the compound and location is clean and there is good motivation to make an enjoyable working environment and ensuring attention to safety standards.
* Ensure improvement meetings held regularly (min 1 a week).
* Create KPI's, personal development plans, and a training plan for each direct report.
* Review direct reports' performance on a regular basis (minimum quarterly review) and all annual appraisals required by HR.
* Maintain and support HR policies and procedures for the location.
Your Skills:
* Strong management, communications, interpersonal relationship, customer service, problem-solving, fleet management, and sales skills.
* Third-level or similar certification required and/or proven track record in Management at least 5 years.
* Strong strategic planning and analytical skills, including the ability to forecast demand and utilization.
* An Operational/Corporate background in car rental is important to understand location and Customer needs, but a background in a closely aligned field will be considered.
Benefits:
* Competitive salary.
* Twenty-two days annual leave.
* Bonus based on Agreed KPIs.
* Company car.
* Medical refund scheme.
* Enhanced statutory sick pay.
* Employer-matched Pension scheme.
* Enhanced Maternity and Paternity benefits.
* Access to Hubex benefits and discounts platform.
* Life Assurance x2 basic salary.
* Employee Assistance Programme.
* Opportunities for career advancement and professional development.
* Voluntary flu vaccination voucher.
* Bike to Work Scheme.