Job Overview
The Customer Success Manager role in the Global Scaled Customer Success organization requires working with agility across various customer segments, delivering personalized engagements, and facilitating scaled campaigns. Our goal is to ensure customers derive value from Zendesk, are optimized for success, and grow long-term.
A Day in the Life
* Work with diverse customers, ranging from small Retail businesses to large Enterprise organizations.
* Cross-functional collaboration with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more.
* Leverage data insights to inform approach, discovery, and recommendations.
* Help forecast and mitigate risk, ensuring growth and driving customer satisfaction.
* Host weekly online events for customers to learn alongside peers.
* Produce educational videos conveying complex concepts.
Ongoing Commitment to Improvement
The Scaled team prioritizes continuous improvement, testing, and innovation to deliver exceptional customer experiences. We're a global team with members in AMER, EMEA, APAC, and LATAM, valuing hard work, candor, commitment, and a desire to learn and grow.
Your Background
* Experience in Customer Success, Sales, Support, or similar customer-facing roles.
* Ability to identify business objectives and map solutions effectively.
* Dynamism and agility, with a desire for changing landscapes.
* Data-driven experience with tools like SFDC, Gainsight, Tableau, and Zendesk.
* Commitment to continuous improvement and positive customer experiences.
* This role is based in Dublin, Ireland, supporting EMEA customers. Knowledge of German, Dutch, Nordic languages, French, or Italian is an asset.
This is an excellent opportunity for growth, learning, and driving positive experiences for customers.