Job Summary
To provide exceptional support to clients, including expatriates and medical providers, by anticipating their needs, coordinating interdepartmental work, and delivering high-quality service while striving for continuous improvement.
Main Tasks
* Respond promptly and accurately to customer and provider inquiries in a professional manner.
* Liaise proactively with internal departments to ensure efficient and professional responses.
* Assist members and providers with insurance eligibility checks and treatment guarantees.
* Develop comprehensive product knowledge to provide timely and accurate information to clients and providers.
* Support the medical team with treatment guarantees and member queries, specifically in Libya.
* Register incoming claims and review them for accuracy.
* Process claims forms and support the batch process for providers.
* Scan and submit claims to HQ for processing.
* Run daily reports on tasks accomplished, including claims, faxes, and calls.
* Collaborate with the HQ medical team to coordinate clients' hospital admissions, evacuations, repatriations, and other cases as needed.
* Maintain outstanding customer service to ensure customer satisfaction and retention.
* Work within rotating shift patterns.
* Take responsibility for Health, Safety, and Welfare within the team.
Key Qualifications
* Able to work effectively within a team environment.
* Honesty and integrity.
* Ability to work under pressure.
* High attention to detail.
Required Experience
* Previous experience in a customer-focused role with administrative responsibilities.
* Strong knowledge of Microsoft Office (Excel, Word).
* Fluency in English.