Fulfilment Manager
We are seeking a highly skilled Fulfilment Manager to oversee the efficient and accurate handling of our products, from receiving and storing goods to processing returned items.
Key Responsibilities:
* Oversight of all aspects of goods inwards, including receiving, checking and storing of products.
* Monitoring and managing return consignments, ensuring accurate processing.
* Recruitment, hiring, and training of team members involved in fulfilment operations.
* Development and optimization of processes to improve efficiency and ensure zero errors in operations.
* Problem-solving across various fulfilment-related issues, ensuring timely resolution and maintaining operational flow.
* Collaboration with other departments (e.g., customer service manager) to ensure seamless operations and exceptional customer satisfaction.
* Maintenance of accurate records of all operations and compliance with company policies and procedures.
Requirements:
* Third level degree with proven experience in managing teams within a fulfilment, logistics, or warehouse environment.
* Strong problem-solving skills and ability to resolve operational issues quickly and effectively.
* High attention to detail with a focus on accuracy and quality control.
* Experience in recruitment, hiring, and training employees in an operations setting.
* Excellent communication and leadership skills, with ability to motivate and guide a team.
* Ability to work in a fast-paced and dynamic environment while maintaining high standards.
* Experience with fulfilment systems or software is a plus.
About Us: We are a leading online retail business based in Galway city. Our company values a collaborative and dynamic work environment that prioritizes customer satisfaction and operational excellence.