French Customer Service Representative
We are seeking a customer service representative with fluency in French to join our team.
Job Description:
This is a permanent role reporting to the customer service manager. Initially, this is an on-site position, with hybrid options possible after a probationary period.
Main Responsibilities:
* Respond to customer inquiries via phone, email, and live chat in an efficient and effective manner.
* Handle customer complaints, troubleshoot issues including pricing, billing inquiries, and order status updates.
* Assist customers with placing orders, returns, refunds, or exchanges as per company policies.
* Collaborate with internal departments to resolve customer concerns effectively and efficiently.
* Maintain knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
* Represent the company in a professional, courteous, and efficient manner.
* Complete documentation to in-house standards and be compliant with all in-house procedures.
* Work in a safe manner at all times.
Requirements:
* Fluency in spoken and written French & English is essential.
* Minimum 2 years' experience working in a Call Centre or Customer Service department.
* Excellent communications skills.
* Excellent telephone and customer service skills.
* Ability to work independently and as part of a team in a fast-paced environment.