As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.
You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.
This is a part-time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred but others can still be considered.
Role & Responsibilities
* Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
* Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques.
* Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
* Maintaining accurate and detailed call reports on key issues and referrals actioned.
* Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
* Supporting in the development of appropriate crisis management plans to support callers in crisis.
* Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed.
* Ensuring smooth and diligent handover process to next shift personnel.
* Dedicating entire shift to intellect tasks and responsibilities only.
* Conducting risk assessments, including lethality assessment for suicide cases.
Requirements
* 1 - 3 years of experience in helplines, either in a paid or voluntary capacity.
* Can effectively communicate in their native language.
* Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases).
* Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case.
Plus Points if you:
* have a background in mental health or emergency services.
* Completed training in Crisis Intervention or Suicide Prevention.
* can effectively communicate in more than 1 language.
* maintain professional indemnity insurance.
Benefits
This is a part-time remote role with the flexibility to decide where you want to work.
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Health Care Provider
Industries
* IT Services and IT Consulting
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