Our client, a leading financial services company, has an exciting opportunity for a Transfer Agency - Investor Centre Manager to join their Limerick-based team on an initial 6-month fixed-term contract.
Transfer Agency (TA) provides administration services to fund management companies covering various investor servicing functions, including dealing, registration, service centre operations, settlements, distributions, commissions, and statements.
As the Investor Service Centre Manager, you will report directly to the Head of Investor Services and be responsible for the day-to-day management of a service centre team, ensuring regulatory and management company service levels and requirements are met.
The key responsibilities of this role include:
* Overseeing daily activities and managing the investor service centre, focusing on quality and service level agreements (SLAs) for investor servicing activities.
* Holding a deep understanding of quality measures to identify training and coaching needs for the team and undertake performance management actions as required.
* Managing the recruitment, training, and development of a high-performing team, conducting regular team meetings, performance reviews, and one-on-one discussions.
* Representing the Investor Services team in cross-functional forums, both internally and externally.
* Demonstrating strong Client servicing skills, with the ability to produce reports and lead Client Due Diligence meetings.
* Ensuring compliance with all internal processes and procedures, escalating and managing risks as appropriate.
* Maintaining close working relationships with other internal operational areas to identify opportunities for continuous improvement and collaboration to enhance customer service.
This role also involves supporting the wider Investor Services department by playing a key part in executing strategic priorities and developing the centre of excellence team.
To be successful in this role, you will benefit from having:
* A solid understanding of financial services and regulatory requirements associated with managing a contact centre.
* A strong results orientation and performance management success.
* Experience of managing Client relationships and non-reporting cross-functional teams to deliver projects and programmes.
* The ability to manage multiple priorities and adapt to changing business needs.
This is a confidential role, and we encourage interested candidates to reach out for more information.