Responsibilities: Provide 1st and 2nd line support for Windows 10 and 11, Office365, and some Clinical Applications. Experience with ServiceNow, Active Directory, and Intune is necessary. Resolve complex technical issues for laptops, PCs, and mobile devices with accurate, timely troubleshooting and support. Deliver on-site technical support at hospital and head office locations, managing escalations and high-priority incidents. Manage setup and configuration of new user accounts, laptops, and mobile devices according to CHI processes. Conduct thorough offboarding for departing staff, including equipment collection of equipment and account deactivation. Ensure compliance with data protection and security protocols during onboarding and offboarding processes. Administer Active Directory and Microsoft Azure accounts, troubleshoot access issues, and manage permissions. Implement and manage policies via Intune to maintain device security and compliance. Track, update, and manage IT hardware inventory, ensuring all equipment is accounted for and well-maintained. Perform diagnostics, repairs, and replacements as necessary, escalating to vendors when required. Essential to have: Minimum 3 years in Service Desk or IT Support. Bachelor's degree in Computer Science, IT, or equivalent experience. Proficiency in Office 365, ServiceNow, Active Directory, Azure, and Intune; healthcare app knowledge is a plus. Strong troubleshooting skills for devices and basic network issues. Excellent customer service, communication, and documentation skills. Experience in onboarding/offboarding, user account management, and IT equipment inventory. Familiarity with ITSM frameworks and ITIL processes. Self-organized, capable of managing workloads and responding to helpdesk calls promptly. Builds strong relationships with end users and explains technical concepts clearly Skills: L1-L2 ICT support Windows 365 AD Service Now Intune Azure