A leading tech client is seeking a Fraud Investigator on a contract basis.
Key Responsibilities:
* Conduct investigations of suspicious claims and activities on the platform.
* Manage cases, determining validity and resolutions based on internal policies.
* Handle designated inboxes through inbound and outbound tickets/calls, verifying information with providers and users.
* Liaise with other departments to confirm fraudulent account activities.
* Compile incident reports at the direction of leadership.
* Provide upward feedback regarding claim status and communicate regularly with supervisors and managers.
* Evaluate identified fraud rings and risk issues as they arise.
* Promote awareness of fraud prevention across the Claims team and organization.
Requirements:
* Language proficiency in English and a second regional language is a plus.
* Advocate for high-quality standards, innovation, conflict resolution, and customer experience excellence.
* 2-3 years of experience in assessing complex claims, dispute resolution, insurance claims, conflict resolution, fraud, or risk investigations, and/or crisis management.
* 2+ years of experience in customer service.
* Excellent interpersonal and communication skills, both written and spoken.
* Time management, negotiation, conflict resolution skills, and confidence in making decisions.
* Ability to work independently on multiple tasks.
* Critical thinking and problem-solving skills.
* High attention to details when working on complex cases.
* Passion for innovation with a solution-oriented mindset.
Preferred Experience:
* Addition experience in fraud insurance investigation or program management.
* Handling complex insurance claims, especially in first-party property or liability claims.
* Understanding of Third Party Administrators/Adjusters concepts.
* Experience with Partner or Vendor relationships.