Soft Services Manager Role Overview
The Soft Services Manager will oversee the delivery of all soft services at the client's Head Office, including Cleaning, Waste Management, Reception, Mailroom, Security, and Events.
This is an exciting opportunity to work in a high-end corporate office environment with a prestigious client.
* Direct line management of the allocated teams, accountable for performance management, development, and engagement across the site.
* A single point of contact for all operational inquiries, ensuring streamlined communication and effective issue resolution.
* Leading a behavioural safety culture across the site and with your team, through actions, reporting, and compliance.
* Manage relationships with external contractors and suppliers, ensuring contracts are effectively negotiated and managed.
* Engaging with clients and key stakeholders, effectively communicating the business messages and identifying any efficiency opportunities.
* Implement green initiatives such as energy-saving programs and recycling policies.
* The post holder will be a key member of the management team for the site, providing excellent leadership skills to support their staff and team.
Professional and Personal Competencies/Qualifications
* Experience managing the specified service lines with credible results.
* Service and outcome-oriented with a commercial mindset to grow service-related revenue.
* A self-starter, able to work autonomously and drive results.
* Effective communication skills.
* Excellent written English and oral communication skills.
* Experience of managing people, teams, and change programmes.
* Expert resource to support future projects from a soft services perspective.
This is an opportunity to work with a reputable company and contribute to positive outcomes.