JOB DETAILS
Ibec, the group that represents Irish business, is inviting applications for an IT Helpdesk Assistant. The deadline for applications is 25th March 2025.
ABOUT THE ROLE
The purpose of this role is to provide front-line technical support for Ibec employees and administration and support of systems. The successful person will be required to provide support across an expanding range of, predominantly, Microsoft applications.
KEY RESPONSIBILITIES
* Provide front-line support on the IT help desk for end-users of Ibec systems.
* Manning the IT help desk as required, providing first line support for all hardware and software problems.
* Provide support, and troubleshoot, for Microsoft Office, Dynamics 365, Click Dimensions and other business facing applications.
* Provide first line support on network issues.
* Active Directory administration.
* Basic MS SQL Server administration.
* Setup new laptops for users.
* Support hybrid meetings.
* Troubleshoot issues on desktops, laptops and iPhones.
* Evaluate and recommend solutions to problems.
WHAT WE ARE LOOKING FOR
We are looking for a candidate with:
QUALIFICATIONS
* Microsoft certification or qualification in an IT related discipline.
* Dynamics and Azure certification.
* Third level and/or other relevant qualification.
KNOWLEDGE AND EXPERIENCE
* A practical knowledge of Windows operating systems.
* Knowledge of basic networking concepts.
* SharePoint knowledge advantageous.
* Microsoft applications and InTune administration.
RELEVANT EXPERIENCE
* 3 to 5 years' relevant experience.
* 2 to 3 years' experience with Microsoft 365, Dynamics 365 (Core, KAM, Sales), Click Dimensions or similar SaaS technologies.
* Systems administration experience.
* Previous experience in Help Desk environment.
* Experience working in a pressurised environment providing support by telephone, email or hands-on.
Ibec Core Competencies
* Bias towards action: Collaborative, Dynamic, Decisive.
* Member and Customer Focus: Agile and Adaptive, Creative and Innovative, Curious and Critical Thinking.
* Drive and Personal Leadership: Ambitious, Accountable, Continuous Improvement.
About us
Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.