Job Title:
Senior Air Freight Operations
Posting Start Date: 3/7/25
Job Description:
Purpose of the JobThe Senior Air Freight Operations professional is responsible for managing and overseeing the daily operations of air freight shipments, ensuring efficiency, compliance with regulations, and meeting customer expectations.
This role involves working closely with carriers, suppliers, customers, and internal teams to ensure smooth and timely freight movements.
The Senior Air Freight Operations personnel will also play a key role in optimizing processes, improving service quality, and addressing operational challenges within the freight team.
Job ResponsibilitiesCoordinate the transportation of air freight shipments from origin to destination.
Oversee booking, scheduling, and tracking of shipments.
Ensure timely and accurate documentation (AWB, B/L, shipping instructions) and compliance with all regulations.
Communicate with carriers, freight forwarders, and customs brokers to ensure timely movement of shipments.
Act as a primary point of contact for key customers, addressing any issues or concerns.
Ensure customer requirements are met with a focus on quality and efficiency.
Provide regular updates to customers on shipment status and proactively resolve any delays or disruptions.
Monitor operational performance to identify cost-saving opportunities.
Implement strategies to optimize air freight routes, reduce lead times, and enhance efficiency.
Review and improve internal processes and workflows, ensuring alignment with industry best practices.
Ensure adherence to all relevant regulations, including IATA and local customs laws.
Oversee the correct handling and documentation of dangerous goods or special cargo.
Identify potential risks in the supply chain and work proactively to mitigate them.
Provide guidance and support to junior team members, ensuring high standards of performance.
Train staff on operational procedures, compliance standards, and best practices in air freight operations.
Generate performance reports, including cost analysis, delivery timelines, and customer satisfaction.
Track key performance indicators (KPIs) such as on-time delivery rates and cost-per-shipment.
Job Requirements - Experience and EducationBachelor's degree in supply chain management, logistics, business, or a related field.3-5 years' experience in working within one or more of the following areas:Cold chain or time-sensitive multimodal freight forwardingAirfreight import & export operationsPharmaceutical industry, ideally within logistics or related area and knowledge of reusable temperature controlled packagingExcellent knowledge of IATA, INCOTERMS, and other freight regulations.
Experience working with air freight for diverse industries (e.g., pharmaceuticals, automotive, retail, manufacturing).Familiarity with customs brokerage and clearance processes.
Knowledge of cost control strategies and contract negotiation with carriers.
Leadership BehaviorsBuilding Outstanding Teams, Collaborate & break silos, Execution & Accountability, External focus, Growth mindset, Inclusion, Innovation, Setting a clear direction, Simplification.
SkillsAnalytical SkillsAttention To DetailCommunication SkillsContinuous Process ImprovementCustomer OrientedNegotiation SkillsProblem SolvingRelationship BuildingRisk Management
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