Top Oil has a vacancy for a Depot Lead for our Depot in Ennis.
Key Responsibilities:
1. Work with a team of drivers to ensure that they are adequately trained and capable of performing their roles. Support with recruitment, training and remuneration while maximizing driver and vehicle utilization.
2. Monitor and ensure the smooth running of customer depot deliveries.
3. Support and analyze key performance indicators and operational metrics by focusing on maximizing profit; such as driver utilization and vehicle utilization. Meet with drivers monthly to discuss.
4. Oversee the customer service experience by monitoring all incoming calls and ensuring that all customer queries are dealt with and resolved efficiently.
5. Oversee and ensure that all accounts are managed by completing a daily lodgment for depot and yard, entering and applying cash to the correct customer account, entering discounts & credit notes, and investigating any discrepancies.
6. Understand the drivers' stock sheet and query any discrepancies that may occur.
7. Monitor drivers' sheets to ensure daily dips are completed by the drivers and highlight any issues directly to them.
8. Manage the Domestic and Commercial ledger and ensure accounts are paid within terms.
9. Work with the Regional Credit Control Manager and Depot Manager to ensure any action as required is taken.
10. Ensure a high standard of safety is maintained, managed, and reported.
11. Support and lead on all HSA/regulatory and compliance matters in the depot.
12. Identify areas where training is needed and ensure training is organized e.g. JDE training, phone skills, driver training.
13. Develop and manage the performance management process for each individual in the depot.
14. Act as a mentor, professional leader, and brand ambassador whilst encouraging the company ethos.
15. Foster an atmosphere where employees feel comfortable approaching you about concerns or ideas that they might have.
16. Maintain a proper level of discipline and adhere to employee relations procedures.
17. Complete ad hoc administration duties as required to ensure the smooth running of the depot.
What you’ll need to succeed:
1. Have a good understanding of the operation and its different functions.
2. Have a track record of successful continuous improvement initiatives and results with a focus on the industry and its competitors.
3. Strong knowledge of transport legislation in Ireland.
4. Strong capability to multi-task and work in a fast-paced environment.
5. Strong interpersonal and negotiating skills.
6. Excellent communication skills.
7. Must be effective at problem solving and making decisions.
8. Must be highly organized and able to prioritize effectively.
Professional skills:
1. Ability to communicate effectively with all levels within the organization and influence.
2. Ability to understand and develop business cases, understand cost/benefit models, and take calculated risks.
3. Capability to lead change.
4. Ability to champion Irving Oil’s/Top Oil's values, goals, and objectives.
5. Strong judgment and ability to identify critical situations and respond accordingly.
6. Ability to lead and manage a team.
Education and experience:
1. Post-secondary education required.
2. 3 years plus working in an operations environment.
Top Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.
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