About Northern Trust:
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of financial experience. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.
Role/ Department
Transfer Agency (TA) provides administration services to fund management companies, covering Investor servicing functions such as dealing, registration, settlements, distributions, commissions, and statements.
The Investor Service Centre (ISC) is the contact centre for the TA department.
Responsibilities
* Maintain day-to-day relationships with customers through telephony and email communication channels.
* Monitor telephone call levels to ensure Service Level Agreements are met.
* Monitor email inboxes to ensure queries are completed within agreed service levels.
* Act as a mentor to new team members and provide assistance and coaching.
* Support quality improvement through procedural reviews and enhancements.
* Ensure daily telephone dealing is completed in accordance with current procedures.
* Provide accurate, thorough, and timely responses to client queries.
Requirements
* Experience working in a contact centre or customer-facing role.
* Good understanding of Transfer Agency product within an Investor Services centre environment.
* Extensive knowledge of the NT organisation, fund administration product, and financial services regulatory environment.
About Us
We are a Fortune 500 company committed to providing innovative financial services and guidance. Our flexible and collaborative work culture encourages movement within the organization.
Join us and build your career with one of the world's most admired and sustainable companies.