Job Description
This role is an excellent opportunity for individuals looking to kick-start a career in the financial sector. With fantastic benefits and career progression opportunities, you will have the chance to upskill and progress in a rapidly growing team.
Duties
* Put payment plans in place.
* Handle a portfolio of customers.
* Provide a high level of customer service at all times.
* Deal with customer queries and complaints.
* Escalate severe queries to management.
* Correspond with customers via telephone, letter, and other means.
Skills and Experience
* 1-2 years experience in customer service.
* Call center experience is desirable.
* Graduates are also encouraged to apply.
* Able to work to targets and deadlines.
* Native level English required.
* Negotiation skills and IT knowledge are essential.
Benefits
* Bonus available.
* Pension from Day one.
* Healthcare from Day One.
* Full study support for APA qualification.
* 20 days holidays plus 3 company days.
* Free parking on site.
* Weekends off.
* Hybrid working available.