About Northern Trust
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of experience and more than 22,000 partners. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
Role/ Department
The Learning & Development (L&D) Analyst is responsible for maintaining and proactively enhancing core processes related to Learning & Development in terms of logistics, reporting, metrics, invoice management, communications, training facility management and Learning Management System (LMS) maintenance.
Key Responsibilities:
* Act as an administrator on our Learning Management System (LMS), setting up and maintaining courses and classes, completing content testing, audit and/or maintenance activities.
* Provide LMS support to our stakeholders by responding to help tickets and email queries in a timely manner.
* Provide local support to the Learning Facilitation and Design teams in EMEA.
* Create, run and distribute Analytics Reports.
* Create marketing and communications resources to effectively market our learning offerings.
* Provide metrics to key stakeholders (e.g., attendance, survey results, e-learning metrics, etc.)
Requirements:
* Excellent verbal and written communication skills required
* Strong organizational skills and attention to detail
* Strong analytical and problem-solving skills
* Project Management skills/experience is advantageous
* Experience in HR/L&D or customer service and support is highly beneficial
Working with Us:
You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.