Are you ready to embark on an exciting career journey? Avalon House Hotel, located in the picturesque town of Castlecomer, just a fifteen minute drive from Kilkenny City, invites you to join our Front Office Team as a Night Porter. We are a 30 Bedroom Boutique hotel committed to delivering exceptional and unforgettable experiences to our guests. If you're passionate about hospitality and eager to join our close-knit, hardworking team, this opportunity is perfect for you.
Work-Life Balance:
At Avalon House Hotel, we care about the well-being of our team members. To promote a healthier work-life balance, we've adopted a unique schedule. You'll work three 12-hour shifts (8:00 p.m. - 8:00 a.m.) one week and four 12-hour shifts the following week. This rotation provides three days off one week and four days off the next, with every second weekend off.
Key Responsibilities:
1. Warm Guest Greetings: Provide friendly, efficient, and professional greetings to all our guests, ensuring a memorable first impression.
2. SOP Expertise: Develop a thorough understanding of Standard Operating Procedures (SOPs) for Front Office, including guest check-in and check-out processes.
3. Efficient Communication: Answer hotel telephone calls and direct them appropriately, addressing any queries during your shift.
4. Security and Property Oversight: Take responsibility for hotel security, guest safety, and property during your night shift.
5. Meeting Room Preparation: Prepare meeting rooms for the following day, ensuring they are set up to meet guests' requirements.
6. Public Area Maintenance: Perform routine cleaning of public areas to maintain a clean and welcoming atmosphere.
7. Team Support: Collaborate with other hotel departments and offer support during the night shift.
Requirements:
1. Customer-Centric: Exhibit a professional, friendly approach with a strong focus on delivering excellent customer service.
2. Team Player: Thrive in a team environment and possess exceptional multitasking abilities.
3. Attention to Detail: Demonstrate excellent attention to detail with strong leadership, communication, and time management skills.
4. Language Proficiency: Exhibit an excellent level of spoken English.
5. Night Owl: Comfortable with night shifts as this position requires night work.
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* Meals while on Duty
* On-site parking
Schedule:
* 12-hour shift
* Night shift
Experience:
* Hospitality: 1 year (required)
Work Location: In person
Join our team at Avalon House Hotel and be a part of our commitment to delivering exceptional service to our guests. Please apply now to embark on this extraordinary hospitality journey with us. Your career begins here!
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