Come join a creative team of Operations Technology Engineers that builds the wired and wireless networks that power Amazon fulfillment centers and transportation sites worldwide.
These networks are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers.
We are looking for a Network Development Engineers to provide technical thought leadership in the design of our next-generation networks.
As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices.
You are comfortable with making data motivated decisions, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale.
Information security and network reliability are at the core of your thought processes, and you are respected as an influencer.
In this role you will also operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices.
Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impactful to the business.
The OpsTech NetEng team has broad scope supporting multiple business units globally, from the smallest delivery stations in emerging markets, to the most advanced automated fulfillment centers in North America, Japan, and Europe.
As a result, this group enjoys variety in both short-term innovation and long-term strategic projects.
This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon's fulfillment networks for years to come.
Key job responsibilitiesProvide on-shift network escalation support for critical and complex network issuesDive Deep on the high severity incidents and participate in root cause analysisAutomate select network administration tasks through creation and maintenance of scripts and toolsWork closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and productsPartner with our broader Technical operations organization to reduce operational burdenSupport in organizational transformation from reactive to proactive with focus on predictivenessDeliver simple, sustainable and repeatable solutions and processesDrive and support innovation for operational excellence.
Identify and implement operational efficiency through tools and process optimizationDrive standards across the network and ensure that we are fully compliant to those standards and policiesMonitor and manage technical communications during large-scale eventsIdentify and dive deep on recurring issues and recommend preventative solutionsCreate and review documentation and process regarding issues, new standard operating procedures, knowledge transfer material, etc.Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interactionComplete customer requests via trouble ticketing systemParticipate in hiring and developing the bestFollow the existing change policies and create, review and execute complex changes.
Develop and maintain change templatesBe a part of Global support organization that provides 7X24 escalation support on shift rotation basis.
Some night and weekend support may be required BASIC QUALIFICATIONSBachelor's degree from an accredited institution3+ years of experience with routing and switching hardware from major vendors including Juniper and Cisco3+ years of experience with major routing protocols, specifically BGP and OSPF3+ years' experience in designing and operating large-scale, production networksIn addition to providing top-tier management and support of Amazon's vast infrastructure, Engineers are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think pro-actively and with innovationAbility to work on a diverse team with a diverse range of coworkers PREFERRED QUALIFICATIONSExperience in automating administration using Perl or other languagesDevelopment and delivery of large scale designs in data center networksExperience with IPv6 Design and implementationsExcellent written and verbal communication skillsProficiency in wide area networking (including SDWAN), wireless networking, and industrial EthernetExpertise in information security for industrial control systems Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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