Exciting opportunity to work for our client in the Limerick area. Cpl are hiring a number of Customer Support Agents to join our clients' team for their Limerick office.
This is a full-time position - hours of work are 37.5 hours per week. Pension, healthcare, birthday leave, company discount, and other benefits are available after an initial 3-month period. Hybrid working model - one week onsite and one week remote upon successful completion of a six-week training period. Contact centre experience is desirable but not essential - full training is provided. Excellent career progression opportunities arise within the company. Free onsite gym and parking.
Requirements
* Hybrid working model, one week remote and one week onsite.
* To support working from home, a minimum of 5MB Broadband is required.
* Ability to travel to and from the Limerick Office in line with business needs.
The Person
* Experience in a contact centre environment is desirable but not essential. Full training and support are provided to get you settled.
* Comfortable talking to customers over the phone to resolve their queries.
* Hardworking with a can-do attitude.
* Self-starter - interested in your own personal development.
* First-class problem-solving skills, attention to detail with high work standards.
* Good typing skills and computer skills advantageous.
* Enjoy working in a fast-paced environment, with lots of diverse challenges and opportunities.
* Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.
Specific Duties & Tasks
* Support customers by providing a great customer experience aligned to company values.
* Provide proactive updates to customers where required, ensuring a great experience.
* Engage with customers, be relentless in resolving their issues, minimizing customer disruption.
* Support business growth by up-selling/cross-selling as the opportunity arises.
* Take ownership of the customer journey - provide a seamless customer experience.
* Contribute to your team and department performance through meeting targets.
For more information or to apply, please contact or call.
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