Operating Model Design Specialist
This is a 6-month high-impact program focused on recalibrating our operating model. The primary focus of this role is Operating Model Design, encompassing the definition of terminology, development of role profiles, and level of detail for effective implementation.
Key Initiatives:
* Salesforce Implementation: Integrating Salesforce across key business functions.
* Technology Upgrades: Implementing cutting-edge technologies such as chatbots, automation, and voice-activated payment solutions.
* Sales Process Streamlining: Optimizing sales processes for efficiency and effectiveness.
* Role Redesign: Designing new roles and responsibilities to support the evolving operating model.
Responsibilities:
* Lead the design and development of the new operating model.
* Define key performance indicators (KPIs) and metrics to measure the effectiveness of the new model.
* Develop and document detailed role profiles for all positions within the new operating model.
* Collaborate with technology teams to ensure seamless integration of new technologies.
* Develop training materials and conduct training sessions for employees on the new operating model.
* Monitor and evaluate the performance of the new operating model and make necessary adjustments.
* Ensure adherence to project timelines and budgets.
* Communicate effectively with stakeholders at all levels.
* Contribute to the development of best practices for operating model design.
Requirements:
* Proven experience in operating model design and implementation.
* Strong analytical and problem-solving skills.
* Excellent communication and presentation skills.
* Ability to work effectively in a fast-paced and dynamic environment.
* Strong project management and organizational skills.
* Proficiency in Microsoft Office Suite and other relevant software.
Preferred Qualifications:
* Relevant industry certifications (e.g., Lean Six Sigma, Project Management Professional).
* Experience with Salesforce implementation.
* Experience with contact center operations.