Business Operations Manager, Performance
The Business Operations Manager, Performance is a key role within the organization, responsible for driving operational performance and improving health outcomes.
This position plays a critical part in connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
About the Role:
As a Manager- Business Operations you will be responsible for monitoring, analyzing, and reporting of operational performance metrics for Non-Clinical PI operations.
You will be tasked with effectively analyzing performance and identifying opportunities to support leadership in delivering critical business results.
Primary Responsibilities:
• Responsible for driving operational performance including SLAs and KPIs by conducting day-to-day analytics
• Manage performance to proactively detect potential risks and take solid actions to ensure and maintain good performance
• Seek improvement opportunities across the value stream to help improve operational efficiency
• Partner with cross-functional teams to build logical operational processes
• Identify performance gaps by conducting trend analysis and shifts in data
• Ensure operational issues including technical issues affecting operational performance are escalated and resolved
• Use reporting tools and dashboards, report out and highlight operational performance deviations
• Coordinating and overseeing the day-to-day activities of operational performance
• Effective report out of any operational initiatives
Required Qualifications:
• BA/BS degree in Business or related field and/or equivalent education and work experience
• Proven previous experience in effectively presenting data to senior stakeholders, with the ability to distill complex data into actionable insights.
• Significant operations metric analytics and reporting experience
• Proven experience in monitoring and analyzing performance KPI's and SLAs.
• Proficiency with MS Project, Excel, Visio, Power Point, and Share Point
• Excellent time management skills with ability to prioritize and balance multiple priorities and projects
• Excellent stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership
• Participate in and support the navigating of complex stakeholder relationships in a matrix environment with politically sensitive concerns
• Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders
• Previous experience working within a large multinational matrixed environment
Preferred Qualification:
• Previous operational management experience
• Healthcare experience
• SQL experience
• Strong experience with data visualization software (e.g. Tableau)
• Strong experience performing business analysis and requirement documentation
• Experience working across multiple geographies
• Experience and understanding of US healthcare system, billing of medical claims and associated data environments
• Report designing and development in Tableau