DescriptionWe are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.
We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.
Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.
The Role:
The IT UET & DBO Transition Manager is responsible for overseeing the deployment of Uisce Éireann IT infrastructure and services to support key transformational projects for the business and ensure their successful transition into the business as usual (BAU) IT Team.
These projects include but are not limited to:
Uisce Éireann Transformation (UÉT) Programme – Ensuring the appropriate IT supports are in place to facilitate the migration of Water Services staff into Uisce Éireann
Uisce Éireann Property Strategy – Ensuring the required IT infrastructure is in place for new Offices and Operations Centres opening around the country
DBO Water Treatment Plants – Taking in charge Treatment Plants previously operated by a Design & Build Operator (DBO) and ensuring all IT infrastructure complies with Uisce Éireann standards.
Reporting to the UÉT IT Transition Senior Manager, the role will be responsible for developing strong working relationships with internal and external stakeholders and for supporting UÉ IT in understanding of the challenges and needs facing the user cohort impacted by the transition. They will be required to work with their colleagues in Uisce Éireann IT to resolve any gaps in IT capability, problem-solve technical issues and optimise the user experience for any impacted users.
The IT UET & DBO Transition Manager will also assist with implementing the UÉ IT Engagement & Communication Strategy. The vision for this strategy is to ensure that all stakeholders understand how IT supports Uisce Eireann to THRIVE and meet its business objectives in providing water services to the people of Ireland.
They will play an active role in relaying regular communication that is both clear and relevant to all business stakeholders and internal UÉ IT staff via the appropriate channels to drive outcomes and benefits aligned to Uisce Éireann values.
Main Duties and Responsibilities:
Liaise with internal and external stakeholders to understand and resolve technical challenges and issues, and proactively encourage the uptake of UÉ technology, processes, and standards for all assigned projects.
Set strategic recommendations to maximise the use of UÉ technology, systems and data across all UÉ sites under the remit of the assigned projects, and to eliminate technical capability gaps where identified.
Oversee IT resources and project teams in executing strategic and tactical solutions to maximise user experience.
Lead the implementation of the IT Engagement & Communication Strategy ensuring clear, regular communication with all business stakeholders & within the IT organisation to support the delivery of IT services for UÉ.
Building and maintaining critical internal and external relationships to support the transition of impacted users and their supporting IT infrastructure into UÉ IT Business as Usual operations.
Escalate and manage any potential risks identified during the transition.
Consult with business and IT leaders, IT Business Partners, and representatives to ensure understanding of the business requirements and future strategic direction for all assigned projects transformation.
Define, develop, and execute the necessary steps to ensure the transition to BAU operations of each in-scope UÉ sites under the remit of the projects assigned.
Define and manage relevant and up-to-date documentation that is required in support of the above duties aligned with UÉ standards and policies.
Act as an ambassador of the IT Brand within UÉ and in dealing with key stakeholders.
Oversee alignment of UÉ Business objectives with IT strategy.
Prepare regular updates for the UÉT IT Transition Senior Manager on project progress and milestones.
Ensure all business stakeholders have a clear understanding of IT priorities specific to their projects.
Build trust & confidence in IT service delivery & support across all stakeholder groups.
Keep abreast of emerging IT technologies with a view to aligning IT technology trends to the strategic requirements of Uisce Éireann and encourage the adoption of IT best practices and standards during the project lifespan.
Review & feedback on the utilisation and benefits of UÉ IT investments.
Promote strong relationships with the various IT teams within the IT function with the aim of optimising cooperation, maximising efficiencies, and supporting initiatives.
Support governance activities associated with ensuring overall IT compliance in the various projects.
Lead a culture of change and continuous improvement.
Manage assigned budgets closely and work with the Finance Business Partners to ensure OPEX/CAPEX spend is within the agreed control parameters year on year.
Other duties as required from time to time.
General Duties and Responsibilities:
Collaboration with key internal stakeholders across the UÉ business.
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
Other duties as required.
Knowledge, Skills and Experience:
Relevant third level qualification and or accreditation is desirable and or relevant experience.
Seven + years’ relevant experience with a minimum of 3 years in a management or stakeholder engagement role in an environment similar in size and complexity to Uisce Éireann.
Experience of developing and maintaining effective strategic partnerships with key stakeholders and facilitating the implementation and acceptance of change within the workplace.
Strong numerical skills and experience in using data & analytics to drive decision making and promote project outcomes.
Exposure to multiple, diverse technical configurations, technologies, and processing environments.
Ability to translate strategic priorities into operational reality, demonstrating strong decision-making skills.
Demonstrated adaptability and the ability to change focus and direction in line with business strategy and requirements.
Proven ability to think strategically and maintain strategic focus while operating across multiple functional areas and in a constantly changing environment.
Ability to translate strategic priorities into operational reality, demonstrating strong decision-making skills.
Driver of high standards for individual, team and organisational accomplishment and delivering desired results.