Apprentice Service Advisor
We are currently recruiting for trainee Service Advisors to join our business in Dublin 11. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group.
The successful candidate will complete a minimum of six months structured and comprehensive training, including learning and developing skills, being mentored, observing experienced service advisors, classroom and brand training.
About Us
Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
Key Responsibilities
* To be the focal and experienced point of contact for customers requiring servicing or repair to their vehicles.
* Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
* Manage all service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
* Manage the handover and administration of Customer Service Vehicles.
* Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
* Manage any necessary liaison with department manager regarding customer dissatisfaction.
* Follow up in line with dealership procedures.
Requirements
* Proven track record in retail, hospitality or customer services
* Impeccable appearance and well presented to work in a corporate environment.
* Good oral & written communication skills
* Excellent organisational skills
* Able to record accurately all relevant details
* Ability to 'up sell' additional work / accessories
* An ability to absorb and understand technical data and explain it to our customers as required
What We Offer
* Employee Assistance Programme
* Industry Leading Training and Progression Plans
* Life Cover
* Social Club
* Bike to Work
* 22 days annual leave
* PRSA
Estimated Salary
€35,000 - €40,000 per annum