Branch Lead
We are seeking an experienced Branch Lead to join our team at PTSB, one of Ireland's leading retail and SME banks. In this role, you will lead, coordinate and control the efficient delivery of business objectives and day-to-day branch operations in a regulatory compliant manner.
Key Responsibilities:
* Plan and coordinate branch activities daily to optimize branch capacity and efficiencies.
* Supervise and manage a team individuals undertaking CF3 & CF4 roles advising on products and/or arranging a financial service for customers of the bank.
* Coach Branch Colleagues to ensure key learnings of Blackbelt are embedded, including enhanced customer engagement and education of customers on all channels available to meet their needs.
* Drive management of business development, lead generation and cross sales across the team ensuring clear visibility on branch and individual performance empowering colleagues to contribute in order to maximize sales within the branch.
Requirements:
* Full QFA with up-to-date CPD hours for the relevant CPD years.
* Number of years proven experience in retail finance sales and service ideally at Branch level.
* Proven leader with innate ability to motivate a sales team to deliver on objectives.
* Deep knowledge and understanding of PTSB products and services.
* Competitor knowledge and market awareness.
* Knows how to approach business development and selling based on a track record of achievement in sales.
* Excellent customer service and relationship management skills.
About Us
PTSB is committed to championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.