Overview
We are seeking a Level 2 System Administrator to join our team in an evolving and exciting environment. eir evo offers unrivalled delivery in the design, supply, implementation and support of organisations' IT infrastructure.
The successful candidate will work on various technologies including Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.
Key Responsibilities
* Working in a remote dedicated customer multi-technology Service Desk team with procedures based on ITIL Framework and governed by ISO
* Ensuring adherence to critical SLAs at all times
* Remote desktop support for end users of varying skill levels
* Hardware troubleshooting
* Manage File Permissions and Access Rights
* Microsoft Azure Administration – Azure Active Directory Users and Groups
* Active Directory Domain Services
* Microsoft Administration – Intune, deploying and troubleshooting applications management
* Managing Microsoft Apps via the Admin Centre (Exchange, SharePoint, Teams, Security, etc)
* Managing Azure Virtual Machines and Conditional Access Policies, Azure Files
* Integrating third party application in Azure Application Registrations and Enterprise Apps
* Configuration and Support of Mobile Devices
* Maintain, build and contribute to documentation.
* Level 2 fault finding with escalation to Third line and external 3rd parties when required.
* Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome
Beneficial Skills and Experience
* 3 years Working in a Technical support environment
* MS Office Support – 2nd Level
* Office experience advantageous
* Strong Customer Services
* Excellent communication and interpersonal skills
* Flexible for shift working covering 08:00hrs to 18.00hrs
* Microsoft Specialist Certification in Windows Desktop Support
* A Microsoft MCP for Client or Server OS
* Comptia A+, Net+
Key Competencies:
* Oral and written communication skills
* Learning skills
* Customer service orientation
* Problem analysis
* Problem-solving
* Adaptability
* Team interaction
* Planning and organising
* Attention to detail
The Candidate
* Approachable, flexible individual who excels under pressure
* Strong troubleshooting and communications skills are an absolute necessity
* Conscientious, trustworthy, and capable of delivering on tasks with little direction
* Capable of adjusting their approach for the varied customers supported
* Process oriented with great attention to detail