Installation Technician - Three - Dublin
Engineer/Technical Dublin Permanent PART 1 : Role Details Role Title Installation Technician Department Three Reports To Team Manager Location Dublin PART 2: Role Purpose This team is responsible for the installation and service of broadband systems to homes and businesses, delivering exceptional customer service and installation services and support to the public. Full training is provided.
You must have a full driver’s license to be considered for this role.
Benefits:
1. Employee assistance programme
2. Refer a friend scheme
3. Cycle to work scheme
4. Maternity pay
5. Employee discounts – on hotels, gyms, electronics and more
6. Educational assistance
7. Career progression opportunities
8. Long Service Awards
9. Life assurance – 4 times your annual salary
PART 3: Principal Responsibilities
10. Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
11. Install and service broadband products to a standard set out by the Client
12. Work to achieve Key Performance Indicators (KPI’s) set out by both the Client and Actavo
13. Deliver a first-class customer experience and positively promote the brand, through on-site performance
PART 4: Person Specification Education/Qualifications
14. A full, clean driver’s license is required
Skills & Competencies (evidence of)
Technical
15. Good literacy, numeric and IT skills
16. Technical/Installations minded
Interpersonal
17. Excellent organisational, interpersonal and communication skills required
Business Skills
18. Communication
19. Time Management
20. Project Management and Planning
21. Customer Service
Personal
22. Must be target driven to deliver on KPI’s set by the Client
23. Able to work at heights
24. Must be able to understand company health and safety policies and adhere to same always
25. Determined and committed to high quality standards
26. Exceptional customer focus with a positive, can-do attitude
27. Flexibility in line with business requirements
28. Ability to represent the company in a professional manner at all times
ACT 2