Receptionist
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Receptionist.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.
What do we have to offer you:
* Premium rates for Sunday work
* Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
* Excellent Room Employee Rates in over 350 Minor properties worldwide
* Unlimited access to our eLearning platform
* Increased holiday entitlement for long service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and wellbeing support
* Complimentary provision and laundry of uniforms
General Responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
* To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team.
* To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
* To report defective materials and equipment to the appropriate departments.
* To ensure that the ambience in departments (lights, music and temperature) are controlled.
* To be vigilant throughout the Hotel to promote security.
* To have strong product knowledge of all areas of the hotel.
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To comply with the hotel’s cash handling procedure.
People
* To attend appraisal reviews when requested by Head of Department.
* To understand and comply with the hotel’s employee handbook.
* To attend departmental daily briefings.
* To attend monthly departmental meetings/General Team Meetings, ECCM when required.
* To adhere to the hotel’s grooming procedures.
* To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.
Fire, Health & Safety
* To comply with the hotel’s Fire and Emergency procedures.
* To comply with the Health & Safety regulations of the hotel.
* To comply with the Food Hygiene regulations of the hotel.
* To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/incident reporting procedure.
* To support the hotel’s Environmental policy by complying with waste management and monitoring energy efficiency.
Specific Duties
* To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
* Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
* To be fully aware of any menu updates, hotel promotions, corporate promotions or special events.
* To be knowledgeable and informed about the introduction of products.
* To carry out cleaning as required.
* To liaise with other departments to ensure that all guest requests are attended to efficiently.
The above list is not exhaustive and may be added to in the future.
References:
All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:
* A corporate email and/or phone number or
* A letter on headed paper signed by the manager / HR.
We will not ask for reference details until you reach the interview stage.
Skills:
Front Office, Hospitality, Hotel, SAP, Guest Relations
Benefits:
Meal Allowance, Canteen, Uniforms/Dry Cleaning, eLearning, Career Progression, Employee Room Rate, Employee Rewards
In Short
* Industry: Hospitality, Travel & Tourism
* Founded: 1900
* Location: Grand Canal Dock, Dublin, Ireland
* Company size: 0 - 49
Anantara The Marker Dublin Hotel
One of Dublin’s most visually architectural landmarks, Anantara The Marker Dublin Hotel offers a distinct blend of urban style and luxury. Located right in the heart of the Docklands, Dublin’s most prolific cultural hub, it’s the perfect base from which to explore Ireland’s capital city.
Extraordinary, surprising and luxurious, Anantara The Marker Dublin Hotel is an unforgettable urban retreat for those who crave the unconventional, yet still expect the exceptional standards of service that are the signature of a member of The Leading Hotels of the World.
Our Building Make-Up:
A Spa & Wellness space with five treatment rooms, fitness suite, Jacuzzi, sauna and a 23-metre infinity pool.
187 bedrooms
* Four Food & Beverage Outlets:
o The Award-winning Restaurant
o Room Service;
o The Marker Bar
o Rooftop Lounge
Nine Meetings & Events Spaces
We are a luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world’s most exciting destinations.
What We Look For:
Commitment and a strong sense of responsibility.
Passion for serving others and the desire to develop in the hospitality industry.
If you are looking for personal and professional growth and a great place to develop your skills and career in the hospitality industry that is rewarding and enjoyable, then The Marker Hotel is definitely the place for you.
What We Believe In
We develop opportunities for our People and promote Open Communication.
Our Team Work must be more important than any individual or group.
We always ask ourselves How Can We Serve Each Other in order to Develop Great Relationships with each other.
We live our Values every day.
We strive to provide Consistently Great Service that is warm and engaging through the use of our Leading Quality Assurance (LQA) standards.
We take Ownership to achieve our targets.
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