Job Description
About the Role
The Service Support Coordinator is a crucial team member who collaborates with the Helpdesk Team Leader to ensure efficient service administration. This role involves providing customer support services, resolving issues in a timely manner, and meeting service levels.
Key Responsibilities
* Organize and manage daily administrative tasks within the Service function.
* Ensure items are processed and closed according to deadlines, standards, and operational requirements.
* Manage transactional entries across different software systems, maintaining accurate records for weekly, monthly, and quarterly reports.
* Support the operations team with work and job scheduling on a daily/weekly basis as needed.
* Collaborate with the entire Service team to deliver excellent customer service.
Key Challenges
* Able to work independently and as part of a team, multitask, and prioritize work.
* Adaptability to new tasks and flexibility in approach.
* Strong multitasking skills.
Requirements
* Proficiency in Microsoft Outlook and Microsoft Office.
* Experience in work scheduling.
* Strong communication skills and confidence in dealing with people at all levels.
* Keen interest in developing expertise.
Skills
* Admin
* Customer Service
Description
This role requires a highly organized individual with excellent communication skills. The ideal candidate will be able to multitask, adapt to new situations, and provide exceptional customer service. If you have experience in work scheduling and proficiency in Microsoft Office, this could be the perfect opportunity to develop your skills further.