Eurofins Biomnis is the leading independent provider of medical laboratory testing services in Ireland.
We are part of the Eurofins Scientific Group, a global leader in food, environment, pharmaceutical, forensics, clinical diagnostic, cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55,000 staff conducting 450 million tests every year.
We are currently looking to recruit a:
Client Integration Engineer
We are currently recruiting for a Client Integration Engineer to join our IT team at Eurofins Biomnis, in Sandyford, Dublin.
What we offer:
As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well-being of our employees, our "Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.
We offer competitive salaries, excellent training and career prospects. You will receive a very attractive salary and overall benefits package which includes: Higher Education Policy, Health Insurance, Pension Scheme, Life Assurance, Income Protection, Employee Assistance Programme (EAP), Eurofins Employee Referral Programme, Bike to Work and you will be part of the company’s Annual Bonus scheme.
We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Job Description
Reporting to the IT Manager UK & Ireland, the Client Integration Engineer will participate in and/or lead the planning of integration projects with our clients. Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines. Also to provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment.
Specific Tasks:
* Participate in and/or lead the planning of integration projects with clients.
* Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines.
* Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment.
* Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new application integration technologies into the existing environment.
* Work closely with Sales & Marketing on integration projects and supporting integrations.
* Identify and resolve system integration issues.
* Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
* Provide IT Support to all users and customers in a professional and friendly manner via helpdesk, telephone, and e-mail.
* Build relationships with vendors of application software deployed in the organization to both learn about and provide feedback on their technical integration capabilities.
* Support senior engineers on tickets.
* Assist with identifying opportunities to enhance or improve business processes via integration.
* Assess existing workflow and procedures to identify and remedy sources of downstream data inconsistencies.
* Manage tickets to ensure they are completed within SLA’s.
* Fully document all troubleshooting steps and create knowledge base articles of resolutions.
* Identify and prioritize customer support queries.
* Escalate tickets to other technical resources as appropriate.
* Work through customer queries & plans of action to be taken.
* Use all technical resources to assist with all user requests.
* Demonstrate superior customer service in handling enquiries.
* Provide Out of Hours On-Call support.
* Perform additional tasks when necessary.
Qualifications
Education
* Four-year college diploma or university degree in computer science or computer engineering.
* And/or 2 years equivalent work experience.
Experience
* 2 years' + experience in a similar role.
* Proven experience in overseeing the linking of cross-functional applications between disparate business units and systems.
* Experience working with Mirth Connect is an advantage.
* Direct, hands-on experience with automated integration tools, including Microsoft SQL Data Transformation Services, Microsoft SQL Server Integration Services, PowerShell, Transact SQL.
* Experience with securing integration scenarios using appropriate authentication, authorization, non-repudiation, and data encryption methods.
* Understanding of end-user needs and requirements.
* Excellent understanding of the organization’s goals and objectives.
Skills & Abilities
* Analytical approach to problem solving and decision making.
* Ability to work as part of a team.
* Fluency in the English Language.
* Strong oral, written, and communication skills.
* Good numeracy and literacy skills.
* Strong team player.
Additional Information
Eurofins Biomnis is an equal opportunities employer.
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