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Content Reviewer (Evening Shift) - Open for 13 languages!
Client:
Cpl
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
8079ee55fb68
Job Views:
143
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Content Reviewer (Evening Shift)
We are looking for Danish, Estonian, Finnish, French, Hausa, German, Indonesian, Italian, Norwegian, Russian, Swahili, Swedish, and Thai speakers.
Main responsibilities:
* Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content.
* Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site.
* Becoming and remaining knowledgeable about client’s products and community standards.
* Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
* Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
* Recognising trends and patterns and escalating issues outside the company policy to the global team.
* Identifying inefficiencies in workflows and suggesting solutions.
Skills & Competences:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritise, solve problems, and work as part of a team.
* Ability to consistently hit KPIs on time.
Language Skills:
* Fluent level of one of the mentioned languages in oral and written communication, with an in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
Contract: Full-time, permanent.
Compensation:
* €29,000 per year as base salary.
* 25% Salary uplift for the late hours from 10pm to 2am (in total, around €33,000 per year).
* €12 per day (before tax) as the travel allowance.
* 10% performance-based bonus paid quarterly.
* Free meal on site.
* Pension contribution.
* 25 days of annual leave.
* Extensive Training and access to CPL's Wellness Programme.
* Tax Saver and Bike-to-Work Scheme.
Working hours: Evening shift (6pm - 2am), Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South.
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
* Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
* Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why apply?
* Chance to work within a multicultural and diverse team.
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
* No shift rotations – fixed working schedule.
* Meals on-site, private healthcare, and pension contribution.
* No previous experience required – full training is provided!
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