Job Description
Do you want to be a member of the team to make a meaningful impact? At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving dynamic environment. In return, we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!
Our department Client Services Daily Banking Ireland is responsible for daily support of our Irish corporate clients and their service portfolio in ING Bank Ireland. You’ll be working in an international team to support our clients with their payments related questions, accounts, different types of confirmations, statements, mandates, and much more.
How will you be contributing to ING?
* You will support our corporate Irish clients with their queries.
* You will be responsible for financial data investigation and analysis (payment related questions including investigations, reporting, and compliance).
* You will provide direct support to our corporate clients in banking operational workflow topics (fees, billing, invoicing).
* You will play an essential role in continuously improving our client satisfaction by providing superior client experience.
* You will directly communicate with clients in English to build up relationships with them.
* You will maintain contacts with clients and/or our stakeholders and keep them informed about the progress of their requests.
* You will be cooperating and partnering with other internal teams across Europe.
* You will be coordinating the opening of different types of accounts for our clients.
* You will identify and bring forward suggestions for continuous improvement, providing inputs for global projects based on your own experience and best practices from processing client queries.
Are you also someone who…
* Has previous experience with client services.
* Has exceptional organizational, planning, and time management skills.
* Coordinates activities and comes up with solutions.
* Is client-oriented, patient, and attentive with clear and positive communication skills.
* Speaks at an advanced level of English.
* Is highly proactive & collaborative, self-driven with a focus on delivery.
* Has attention to detail and can recognize important information, analyze & research, and make connections/conclusions.
* Is flexible and comfortable in a fast-changing dynamic environment.
* Has project management skills.
* Is a team player.
* Uses MS Office.
... Then you are our new CS Specialist for Ireland!
Wage (gross)
* From 2168 EUR/month
* *By legal requirement, we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be discussed and negotiated at the personal interview, however, not less than the above-mentioned minimum salary component.
Employee perks, benefits
Family
* Flexible working hours.
* Up to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38.75.
* We celebrate your special moments – childbirth, wedding day, and registered partnership contributions.
After the first year
* Work in another department for the day/week/month (shadowing) and extend your expertise.
* 3rd pillar contribution.
* Extra vacation days.
* Work anniversary award after 3 years.
Other extra contributions
* New hire welcome package.
* Online e-shop where you can spend your cafeteria points.
* Referral Program - 1000 EUR.
* Life insurance contribution.
* Team activities/buildings.
* Employee awards recognition.
* Variable Pay/Bonus.
* Home office contribution 15 EUR/per month.
Health and wellbeing
* Extra Personal Days-off, which may be used for any personal & wellness activity.
* Extra Sick leave compensation.
* Fruit, coffee, and tea at the workplace.
* Relax zones, Gym, Yoga room, and Game room at our newly designed premises.
* Enjoy our commonly shared library with old books.
* Employee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need.
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