Customer Service Advisor
A fantastic opportunity has arisen for an experienced Customer Service Advisor to join our longstanding Commercial Vehicle Dealership in Dungannon.
Key Responsibilities:
* Be the first line of contact for customers, greeting them with a courteous manner and interpreting their requirements
* Generate, amend and update service schedules and send reminders
* Manage vehicle and customer databases
* Book PSV appointments and issue workshop job cards
* Process and close out workshop job cards and assist with invoicing
* Making outbound sales and customer care calls, and managing key customer relationships
* Create maintenance contract quotes and sell maintenance contracts
* Liaise with Workshop Foreman for job planning, ensuring efficiency and profitability
Requirements:
* Previous experience within a similar position
* Proven ability to deliver high levels of customer satisfaction
* Excellent organisation and time management skills
* Full valid UK driving license
Benefits:
Fantastic benefits package, including company pension scheme, etc.