Join to apply for the Data Analyst role at HelpGrid.
Main Responsibilities
* Analyze large datasets from multiple sources (Excel, PBIX, CSV, API exports) to uncover trends, anomalies, and business opportunities.
* Develop predictive and preventative analytics to improve forecasting and mitigate potential risks.
* Build and maintain automated reports and dashboards in Power BI (preferred) or similar tools for real-time insights.
* Perform trend analysis on key business metrics, including call center performance, sales conversion rates, and operational efficiency.
* Ensure data integrity and consistency across reports by identifying, troubleshooting, and resolving discrepancies in datasets.
* Work with cross-functional teams (Sales, Customer Service, and Finance) to verify data accuracy and validate assumptions.
* Implement data governance best practices to standardize reporting and maintain accuracy across departments.
* Own the daily, weekly, and monthly reporting processes, ensuring key stakeholders have access to timely and relevant data.
* Define KPIs and benchmarks, tracking performance across departments to identify areas of improvement.
* Support ad hoc reporting needs, providing actionable insights and visualizations to guide decision-making.
* Act as a data consultant to teams, providing guidance on best practices for data-driven decision-making.
* Work closely with Sales and Customer Service teams to track and analyze call center metrics, such as:
o First call pick-up rate
o Conversion rate
o Call resolution time
o Customer retention trends
* Provide financial insights by analyzing revenue, costs, and profitability to support leadership in strategic planning.
* Utilize Monday.com to track and manage data requests, reporting schedules, and workflow improvements.
* Support the automation of reporting processes, reducing manual effort and increasing efficiency.
* Recommend new tools, techniques, and frameworks to improve data analysis and business intelligence capabilities.
Required Qualifications
* Strong analytical skills with experience in data modeling, visualization, and trend identification.
* Advanced Excel skills (pivot tables, formulas, Power Query, data connections).
* Experience working with Power BI (preferred) or other BI tools for reporting and visualization.
* Experience with SQL, Python, or other data query languages (not required but a plus).
* Understanding of forecasting techniques and statistical analysis for predictive modeling.
* Prior experience working with project management tools like Monday.com for tracking analytics tasks.
* Familiarity with call center metrics, sales performance analysis, and operational KPIs.
* Ability to work with large, complex datasets and multiple data sources, ensuring accuracy and consistency.
* Knowledge of basic financial concepts (e.g., revenue, cost, margin analysis).
* Excellent communication skills to collaborate with teams and translate data insights into actionable strategies.
* Proactive problem-solving ability with a continuous improvement mindset to optimize reporting and analytics.
Why Join Us?
* Impactful Role: Be at the center of business decision-making, driving data-informed strategies.
* Collaborative Environment: Work across multiple teams, improving efficiency and data accuracy.
* Growth Opportunities: Develop expertise in business intelligence, automation, and predictive analytics.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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