Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide. The Ballyfin Estate spans 614 acres and is full of history, tranquility, and great natural beauty. With only 20 Bedrooms, and a private one-bedroom Gardener's Cottage, the house has long been admired as the most lavish Regency mansion in Ireland.
Skills and Attributes
* Exceptional Customer Service
Description
Reporting to the Food & Beverage Manager, the Restaurant Manager will have responsibility for the smooth and efficient running of the food & beverage service in our Restaurant covering our breakfast, lunch, and dinner service. This position will also be responsible for the leadership and training of the Food & Beverage Supervisors & Assistants.
People Management & Training
* To communicate effectively with your team members, promoting good working relationships and creating a positive working environment and culture.
* Responsible for assessing staffing requirements and completing the rosters adequately and fairly to ensure we are appropriately staffed to meet all operational and guest requirements.
* To deliver training to team members to ensure they are aware of the standard operating procedures and ensure they can deliver 5-star service.
* Maintain and build a close working relationship with the Head Chef and his team at all times.
Guest Experience
* Anticipate guests' needs in order to enhance quality service and in turn enhance client experience.
* Ensure you are up to date on the daily menus and wine offerings to ensure you can make suitable recommendations and answer any guest questions and queries.
* Keep up to date on new regulations, trends, and practices to enhance the experience of the guest.
* Handle guests’ complaints discretely, notifying the Food & Beverage Manager where required.
Food & Beverage Operations
* Overall responsibility of ensuring excellent service and smooth running of the restaurant service for breakfast, lunch, and dinner.
* Ensure the restaurant is set (assist where required) and the appropriate plates/crockery etc. are available and polished.
* Make sure all menus and wine lists are up to date, in good order and priced correctly showing the correct grammar and presentation.
* Plan, organise, control and review all service and systems to provide the best possible service to guests.
* Train other staff members’ knowledge on food, cheese & wine pairings.
* To work closely with the Food & Beverage Manager in achieving required targets.
* To attend daily operational meetings and conduct daily team briefings with your team members.
Meet the Food & Beverage Team
Ballyfin, Co. Laois
The professionalism, the attention to detail, and the exceptional customer service are just some words to describe what our Food & Beverage team offer on a daily basis.
Benefits
* Health insurance
* Flexible Schedules
* Professional Development + Growth
* Staff Discounts
* Opportunities for Advancement
* Attractive Compensation Package
* Employee Recognition
* Employee Referral Bonus
* Free onsite parking
* Cycle to Work Scheme
Ballyfin House Hotel is an Equal Opportunity Employer.
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