Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions.
Our staff are at the heart of everything we do and achieve.
Sales Support Executive
We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads.
This role is based at Randox Laboratories, Crumlin.
The contract offered is full-time and permanent.
The working hours/shifts are 40 hours per week, Monday to Friday from 08:40 to 17:20.
Key Responsibilities:
* Support the generation of sales for our in-person clinics and home testing kits.
* Navigate and convert inbound inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing.
* Support our customer support team during peak periods.
Main Tasks:
* Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
* Order processing: Handle customer orders from initiation to fulfillment, ensuring accuracy and timely delivery.
* Provide administrative and data support to the sales team, facilitating efficient sales processes.
* Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
* Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
* Track existing sales orders and keep CRM up to date.
* Support our customer support team when needed.
Requirements:
* Qualified to at least degree level.
* Previous sales, marketing, or administration experience would be advantageous.
* Experience in dealing with customers, such as in retail or customer support roles.
* Ability to build rapport with a diverse range of people.
* Strong communication and interpersonal skills.
* Teamwork and the ability to foster good working relationships.
* Driven and self-motivated to hit and exceed targets.
About Randox Health:
Randox has been at the forefront of clinical diagnostics for almost 40 years, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions.
This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 20 locations across the UK and Ireland.
A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks.
Our rapid COVID-19 testing service is trusted and was used by a variety of private companies and individuals, including the sports industry and in the UK Governments National COVID-19 Testing Programme.