Job Description:
To lead, manage, and deliver the homeless service that Respond provides, ensuring the efficient operation and provision of support to service users residing at the service. With a strong emphasis on implementing and championing a housing-led and trauma-informed approach in the service.
Core Duties and Responsibilities:
* Day-to-day management of Respond homeless service, including flexibility in working hours and availability to work evenings, weekends, and public holidays as needed to ensure smooth running of the service.
* Supervise and support a team, ensuring they work from a housing-led and trauma-informed approach and responses.
* Ensure compliance and adherence to NQSF framework.
* Provide ongoing support and development in housing-led and trauma-informed practices.
* Foster a collaborative team environment that values diversity, respects all team members, and builds trust.
* Develop a positive relationship with Respond stakeholders and act as a Respond ambassador.
* Have overall responsibility for the coordination and carry out of assessments and allocations for all vacancies in the service.
* Monitor and proactively manage occupancy charge payments and minimise arrears issues.
* Have overall responsibility, monitor and manage maintenance-related issues for the service, liaising with building contractor(s) and suppliers as required with the support of Respond technical team as and when required.
* Work as part of a multi-disciplinary team, liaising on a daily basis with internal and external clients and agencies.
* Build relationships and represent Respond to various external bodies, groups, and agencies, including community, statutory, and private bodies.
* Assist with the development of policies and procedures.
* Adhere to professional boundaries and work professionally at all times.
* Complete accurate written records and/or reports where necessary.
* Handle enquiries, liaising with outside agencies where necessary, with a view to further develop the service.
* Responsible for the general upkeep of the service.
* Manage and maintain service budget.
* Coordinate, attend, and participate in staff meetings and staff training.
* Identify and pursue initiatives that support the activities in the centre.
Key Activities:
* Ensure the team maintains professional records of work with the service users and the work of the project, including updating the PASS system.
* Update the Pathway Accommodation & Support System (PASS) when appropriate.
* Ensure staff run in-house programmes, including time management, money management, cookery classes, nutrition, employment support, personal development, health and beauty, and child development.
* Ensure the safety and security of all service users, employees, volunteers, and the service.
* Ensure all financial accounts are kept updated, including petty cash.
* Ensure high-quality of service user facilities with a positive and Trauma-informed environment.
* Participate in on-call on a rotational basis, providing 24-hour support to services.
* Contact Garda and utilise panic buttons where appropriate.
* Carry out and report security checks, including property checks, occupancy checks, and room checks.
Person Specification:
The candidate must have proficient knowledge and proven experience in the following areas:
* Working knowledge of child protection and safeguarding vulnerable adults.
* Experience of co-ordinating and developing social projects, ideally in the field of social care or social exclusion.
* Experience in property and facilities management and maintenance is highly desirable.
* Proficiency in using standard office software, including Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
* Familiarity with digital communication tools and platforms, such as Microsoft Teams and Zoom, for virtual meetings and collaboration.
* Experience with systems such as Pathway Accommodation & Support System (PASS) or other relevant databases.
Qualifications:
Requires an undergraduate degree level in Social Care/Social Science/Applied Social Studies or related discipline, such as addiction, social work, psychology.
Personal Attributes:
The candidate must also demonstrate the following personal attributes:
* Experience at middle management level (min 3-5 years).
* An understanding of social issues relating to the area of community development, housing, and social exclusion.
* Demonstrate confidence and Trauma responses in dealing with service users.
* Be outgoing, self-motivated, relaxed, and enthusiastic & flexible.
* Ability to demonstrate leadership and organisational skills.
* Experience in working with budgets and targets.
* Excellent communication and interpersonal skills.
* An ability to act as an internal and external ambassador on Respond issues.
* A full driver's license and full use of a car is beneficial.