Position Responsibilities:
* Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
* Monitor the daily workflow and distribution for own functional area and ensure required processing is completed meeting all Service Level goals.
* Provide a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area.
* Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery.
* Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
* Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
* Interact with partners by responding to requests in an effective and timely manner.
* Use effective relationship skills when communicating with partners/colleagues and deal with difficult conversations.
* Assist Team Managers to run day-to-day operations.
* Communicate policy and procedural changes.
Employee/Team Responsibilities:
* Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.
* Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights).
* Provide training, coaching and/or guidance to others on the team.
* Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function.
* Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
* Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
* Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
* Contribute to a fair, positive and equitable environment that supports a diverse workforce.
* Act as a brand ambassador for the function and the bank, both internally and/or externally.
Experience and/or Education:
* Undergraduate degree/college diploma preferred and/or.
* 3+ years relevant experience.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
Our Total Rewards Package:
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation:
If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.
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