Job Summary:
The Senior Operations Analyst role supports the development, implementation, and adherence to supplier lifecycle frameworks for Booking Holdings Financial Services. This includes oversight and monitoring of vendors, outsourced processes, and functions to ensure compliance with EBA Outsourcing and CBI Cross Industry requirements.
Main Responsibilities:
1. Develop and maintain a deep understanding of supplier operations, processes, and controls, ensuring accurate records are kept up to date.
2. Monitor and assess services outsourced, operational health, and implement remediations to address service failures and promote resilience and stability for BHFS Operations.
3. Conduct periodic reviews of suppliers' performance, track issue resolution, assess risks and controls, and identify opportunities for process improvements.
4. Implement an Issues and Error framework, including tracking, logging, and governance on remediations.
5. Develop and maintain appropriate MI, reporting systems, and contribute to data collection, monitoring, quality, and analysis.
6. Maintain operational frameworks and underlying components, such as supplier registers, exit plans, and operational controls.
7. Build relationships with service providers to facilitate long-term understanding and adherence to outsourcing standards and regulations.
Requirements:
The ideal candidate will have 3-5 years of operations experience in a regulatory environment, with demonstrable experience working in an outsourced service environment within the banking/payments sectors.
* Experience working in a cross-functional collaborative high-paced environment.
* Developing, implementing, and managing supplier lifecycle related controls.
* Developing processes and procedures as part of broader regulatory frameworks.
* Coordinating with outsourced service providers within a regulated business.
* SUPPORTING/CONTRIBUTING TO INCIDENT RESOLUTION (INCLUDING REMEDIATION ACTIONS).
* Collating data and reporting results in a structured and professional manner.
Qualifications:
The ideal candidate will possess excellent communication and influencing skills, be highly organized and efficient, and have knowledge of Risk Management Approaches for managing suppliers.