AIML Data Operations Annotation Analyst - German Austrian
Summary
Posted: 11 Oct 2024
Weekly Hours: 39
Role Number: 200573068
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder that revolutionized entire industries. Join Apple, and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact? The world of Artificial Intelligence and Machine Learning (AIML) is rapidly growing and the human annotation team is a big part of it. The Data Operations team is passionate about technology with a focus on enriching the customer experience. We are looking for a motivated Annotation Analyst that demonstrates active listening, integrity, and acute attention to detail.
Description
Our team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best. As part of the Data Operations team you'll play a central role in enhancing the user experience. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements. We'll train you to be an expert in understanding, supporting, and improving the customer experience. This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time.
Responsibilities
* German Austrian reading, writing, and comprehension skills to support the language specific market
* Fluency in English reading, writing, and comprehension skills to partner with international teams
* Excellent active listening skills with the ability to understand verbal nuances
* Understanding of the local region and cultural variations
* Demonstrates integrity and focuses on customer privacy
Preferred Qualifications
* Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
* Highly organized with strong attention to detail
* Ability to independently navigate systems and tools
* Experience in content review or a similar environment, prior testing experience preferred
* Demonstrates flexibility and adaptability to changing work-flows and responsibilities
* Excels at working independently to make timely decisions and take appropriate actions
* Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
* Successfully meets or exceeds targets, working within tight deadlines
* Ability to identify business process solutions that increase efficiencies
* Ability to maintain focus and aim for high results through large volumes of tasks
* Ability to work on safety data which could include offensive material
* Thrives in repetitive work and ambiguous scenarios
* Bachelor's degree or equivalent job-related experience
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