Job descriptionWe currently have a vacancy for a Trainee Shift Manager in our store. This is a full- time role and successful applicants must be fully flexible to work hours to meet the store requirements. Must be available for evenings and weekends. You will be working as part of a dynamic team reporting to the Store Manager. You will support the Store Manager in ensuring the store operates efficiently and professionally thus ensuring exceptional store performance and exceptional customer service.
Supervisory
Assist in the supervision of the retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
Ensure high quality and consistent customer service is provided at all times
To assist in the supervision of the effective induction and training of employees
Assist the Store Manager in the effective management of retail sales team performance
Customer Care
To ensure customers receive high quality and consistent service at all times
To deal with and rectify customer complaints in an effective and pleasant manner and ensure that all complaints are reported in the appropriate manner
To be involved in necessary store improvements following customer complaints
Operations
Ensure housekeeping in the store is maintained at an optimum level
Assist in the implementation of in-store sales and promotions
To communicate with retail sales team regarding in-store sales and promotions
To ensure the appropriate cash register and cash handling policy is adhered to
Ensure that best practices are in place in the department including merchandising standards/store set up & finish and the running of promotions.
Stock Management
Ordering of stock
To assist the Store Manager in preparations for stock take and supervise where appropriate
To assist the Store Manager in minimising stock loss through wastage, damages and pilferage
Ensure food management and waste systems are adhered to by retail sales team
Check to ensure adequate stock is available for customer’s needs
Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock
Legislation & Security
To ensure secure opening and closing procedures with the Store Manager
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
General
To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
To achieve targets as agreed with Store Manager
Escalate issues to Store Manager as appropriate
To communicate with the Store Manager on an on-going basis
To undertake other additional duties as may be assigned by the store manager
We Offer
Flexible SchedulesFlexible Working HoursCompetitive Hourly RateTraining and DevelopmentCareer Progression OpportunitiesApprenticeship in Retail Supervisory ProgrammeFurther EducationFree ParkingJob requirements
Retail experience required
Ability to work on own initiative
Excellent interpersonal skills
Passion for providing excellent customer services
Understanding of employment, health & safety, HACCP, and consumer legislation
Committed to continually improving standards
Self-motivated & ambitious
Computer literate
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