Company DescriptionEurofins Biomnis is the leading independent provider of medical laboratory testing services in Ireland.We are part of the Eurofins Scientific Group, a global leader in food, environment, pharmaceutical, forensics, clinical diagnostic, cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55,000 staff conducting 450 million tests every year.We now require a:Client Engagement Specialist We are currently recruiting for a Client Engagement Specialist to join our Sales & Marketing team at Eurofins Biomnis, in Dublin.What we offer:As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. "The Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.We offer very competitive salaries, excellent training and career prospects. You will receive a very attractive salary and overall benefits package which includes: Higher Education Policy, Health Insurance, Pension Scheme, Life Assurance, Income Protection, Employee Assistance Programme (EAP), Eurofins Employee Referral Programme, Bike to Work and you will be part of the company’s Annual Bonus scheme.We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.Job DescriptionThe main responsibilities for the Client Engagement Specialist are to onboard as many clients as possible to expedite the roll out of the ordering portal. The role will require a real team player with the ability to build and maintain strong relationships with our clients to ensure their experience of our service is industry leading.Specific TasksTo ensure we provide the highest levels of service to our clients, ensure their needs are met and all queries are answered quickly and effectively.Support of sales team in identification of target clients to be onboarded onto all IT systems (ordering & results portal, CRM etc.).Information gathering.Responsible for onboarding of clients into ordering and resulting portals, to include but not limited to:Training of clients in use of new systemTroubleshooting post go liveResponsibility for maintaining clean data in all systems.QualificationsEducationA recognised third level qualification in the biological sciences or healthcare or related discipline.
ORHave a minimum of 2 years’ experience working in a related role.ExperienceExperience in customer facing role advantageousAny required licences / certifications or membershipFull Clean Drivers Licence Skills & AbilitiesStrong desire to independently solve problems.Excellent relationship building qualities and the competence to work autonomously.Total commitment to client satisfaction.Team oriented and willing to adapt quickly to change.Excellent presentation and business writing skillsAdditional InformationWe are part of the Eurofins Scientific Group, a global leader in food, environment, pharmaceutical, forensics, clinical diagnostic, cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55,000 staff conducting 450 million tests every year.Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.In 2023, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 yearsYour data: As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Eurofins Biomnis is an equal opportunities employer