Incident Manager, Regulatory Response, Malay - Trust & Safety
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Responsibilities
The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager within our Trust & Safety team, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.
What will I be doing?
1. Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries.
2. Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering to handle and respond to crisis.
3. Analyse incident trends, systems, and data to develop improvements to the overall incident processes and drive improvements across process, policy, and product.
4. Lead cross-functional post-mortems for major incidents and produce actionable insights.
5. Be comfortable, methodical, and resilient.
6. Be flexible with global working hours and working on certain weekends, on a rotation basis.
Qualifications
Minimum Qualifications:
1. Bachelor's degree and 2+ years experience in a fast-paced environment, preferably in Trust & Safety Operations or Incident, Risk or Crisis Management roles.
2. Ability to work effectively in a fast-paced environment, strong interpersonal and communication skills to engage with different teams.
3. Good project management skills, with a proven record of driving change from conception to execution.
4. Knowledge of social media challenges and sensitivity to safety or regulatory issues.
5. English fluency is required along with complete fluency in Malay; review and translation will be required.
Preferred qualifications:
1. Quantitative skills, a data-driven mindset; SQL skills are a plus.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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