Service Advisor- Ballyclare
We are seeking a Service Advisor to join our office based in Ballyclare.
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About the Role:
* Be the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
* Generate, amend and update service schedules and send reminders.
* Manage vehicle and customer databases, book PSV appointments and issue workshop job cards.
* Process and close out workshop job cards, assist with invoicing, make outbound sales and customer care calls.
* Manage key customer relationships and create maintenance contract quotes.
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The Ideal Candidate:
* Educated to GCSE standard or equivalent, including Maths and English.
* Possess strong administration skills, excellent organisational skills and the ability to adapt to changing circumstances.
* Able to communicate effectively at all levels, both verbally and written, internally and externally.
* Able to structure workload in an efficient manner.
* Holds a full clean driving licence.
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Desired Criteria:
* Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership is desirable.
* Some existing mechanical knowledge would be advantageous, although not essential.