Data Center Customer Operations II
Data Center Customer Operations II
Apply remote type On-site locations Dublin time type Full time posted on Posted 30+ Days Ago job requisition id JR-148367
Who are we?
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Do you have experience working within an Operation Centre or Datacentre environment? Or maybe you have customer-facing experience and wish to be part of a passionate company that is rapidly growing and can offer plenty of opportunity?
As a Datacentre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 24/7 support to the Datacentre and conducting circuit maintenance, installations, and advanced testing. You will also be responsible for the daily upkeep and operational readiness of Equinix’s IDC environment.
Responsibilities
1. Installations
o Racks and stacks customer equipment
o Installs customer equipment and cabinets
2. Queue Management
o Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs
3. Testing/Troubleshooting
o Conducts carrier circuit testing
4. Cross Connects
o Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax, and intra-building cross connects
o Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
o Installs and tests Data Center Link cross connects using Fluke and JDSU testers
o Ensures test results are aligned with industry standards.
5. Documentation/Reporting
o Maintains detailed written records of all work activity
o Builds, assesses, and continually improves internal and externally-facing controlled documentation
6. Projects
o Supports fulfillment of projects with direction from senior staff
7. Training
o Finishes the assigned training in a timely manner
8. Customer Management
o Supports customer happiness through timely and precise order execution
9. Operational Support
o Responsible for monitoring customer applications and Equinix’s operational architecture through the Control Room, particularly generating daily shift reports
o Responds to alarms in accordance with Equinix procedures
o Performs routine physical tasks associated with the daily upkeep and operational readiness of Equinix’s IDC environment
o Conducts tape rotation tasks daily
This is an opportunity, as a Technician, for you to leave your mark in an organization that is growing quickly and still runs with a pioneer spirit. Not forgetting of course, a competitive salary and exceptional secondary benefits for you to enjoy.
Qualifications
Essential
* Experience in Customer Service, Operation Centres, or Datacentres
* Experience of Copper/Fibre Cabling techniques (Installation, Termination & Testing)
* Willingness to work a 24/7 shift rota that includes day and night shifts
* Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/IP
Desirable
* Knowledge of Datacentre environments
* Extensive computer knowledge and familiarity (Windows platform)
* Previous ISP or Telco Background
* Baseline Knowledge of network, facilities, and security-oriented monitoring systems
* Baseline knowledge of operating systems specifically Microsoft systems administration
* Baseline Knowledge of server infrastructure
* Experience of any of the following technologies whilst not obligatory would be a distinct advantage: Cisco Switching/Routing/ASA, FORTINET (CCNA preferred)
* Degree in IT preferred or equivalent experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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